briancors (briancors) wrote in u_of_m,

HIRING: Mac Desktop Support Specialist | University of Michigan Museum of Art

Desktop Support Specialist | Information Technology Assistant

The University of Michigan Museum of Art [UMMA] seeks a part-time Desktop Support Specialist for immediate hire. UMMA operates entirely on the Macintosh platform. We are not a Windows environment.

-Provide technical support for museum staff both on-site and remotely over the telephone.
-Install, modify and maintain stand-alone and networked Macintosh workstations, printers and peripherals.
-Investigate and repair problems involving hardware, software and network connectivity for user workstations.
-Advise and instruct users concerning the capabilities of UMMA & University of Michigan technology environments.
-Track and arrange for delivery and pick up of equipment sent to repair facilities.
-Provide written and verbal instruction on such topics as correct procedures for hardware operation, self-diagnosis and troubleshooting.
-Track hardware, software and warranty information for inventory control.

-Demonstration of good diagnostic, research and troubleshooting skills in providing hardware/software installation, maintenance, repair and support services for desktop and portable Macintosh computers.
-Possess the drive, the skill and the ability to exercise good judgment when courteously delivering support and training to a diverse group of users - in an efficient and patient manner.
-Able to demonstrate a history of proactive and conscientious customer service skills.
-Not only be able to work independently, and "own the issue", but also be a team member to help develop solutions and accompanying documentation.
-Detail-conscious and timely in ability to communicate technical information verbally and in writing.
-Able to lift and move equipment including computers, displays, printers and other peripherals as needed.

-Familiarity with or use of network and portable home directories on Mac OS X/Mac OS X Server
-Experience using help desk software to track, resolve and document issues in detail.
-Use of Apple Remote Desktop for a variety of administrative and support tasks.
-Web development using open source/content management systems [LAMP]
-Software package development and system imaging on the Macintosh.
-Comfortable using the UNIX command line interface when needed.

Up to 15-20 regularly scheduled hours per week onsite, Monday through Friday between 9A and 5P.

$16.00-$18.00/hr [based on experience].

Submit a current cover letter, resume and list of professional references in PDF format to:

umma infotech |
525 south state street
ann arbor, michigan | 48109-1354 | usa
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